💬 Discussion: How do you keep Jira and Confluence in sync across your team?

[Utkarsh Agarwal]

Many teams rely on Jira for issue tracking and Confluence for documentation — but keeping them both updated and aligned can get tricky.
If a task moves faster than documentation, or if project notes fall out of date, things can get chaotic.

Some teams use Jira Issue macros, templates, or automation rules to link projects and pages together.
Others rely on team rituals or checklists to ensure updates happen consistently.

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🗣️ Your turn — how do you make it work?

• What strategies or tools have you used to keep Jira issues and Confluence pages in sync?
• Do you rely on automation, macros, or manual reviews?
• How do you encourage your team to update both systems regularly?
• Can you share one success story — or a lesson learned from something that didn’t work?

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📷 Bonus points: Share a screenshot of your favorite Jira–Confluence integration, automation, or page template!

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[Anne Saunders]

We endeavor to keep work-item-centric communications in the work items themselves, then reference them in the meeting notes and other documentation we keep in Confluence. It makes swapping between the tools simple for our AMs and PMs, and means the documentation essentially keeps itself up to date, at least as far as those work items are concerned. 

[Utkarsh Agarwal]

It definitely makes life easier for AMs/PMs when everything stays linked and current. Do you use any specific macros or templates to make that referencing easier, or is it mostly manual linking?

[Anne Saunders]

Smartlinks are too easy not to use 😅  Since typing the item's key into Confluence gets you the link, with key, summary, and status baked in, that's pretty common for us in general meeting notes, retros, incident post-mortems, etc. 

Here's a screengrab from one of our templates that shows a more formalized way we use that linking, tho - we have a Jira Work Items macro at the top that uses JQL to show documented risks (which may be as simple as "Client's desired launch date is in the middle of the winter holiday season") and a table at the bottom that lets the AM/PM link other work items to their notes about specific Scope, Timeline, and Budget concerns and their interactions with the client regarding the concern.

We don't want to put those concerns in the devs' faces while they're just trying to do the work, but we want to keep on top of those comms, so this gives us a tidy way to do that.

[Utkarsh Agarwal]

Love this! 🔗 Smart Links + JQL macro = chef’s kiss 👌.

Also really like the way you’ve kept it clean for devs while giving AMs/PMs all the context they need. 💯

[Steven Haworth]

Our projects are software development, and one method I use is that I've created a JIRA project for risks - each risk / issue is a Jira ticket w/ fields to quantify severity, priority, impacted project(s), etc.

Then, a macro is used to pull a table of open risks specific for a given project, into that project's weekly status minutes (in Confluence).  So it's easy to see all the open tickets during a meeting, but the management of the risk item itself is in JIRA.

[Anne Saunders]

We do that, too! APR is our "All Project Risks" project :)

[Utkarsh Agarwal]

Great example — the classic risk tracker in action! 😎 Jira keeps the risks in check, and Confluence keeps the team in the loop.

I’ve found that a reusable template with a Jira macro table makes meetings way smoother, and a bit of automation keeps everything up to date for larger projects. 🚀

Curious — do you have any clever tricks to cut down manual efforts before the meetings?

[Steven Haworth]

Our meetings are usually decision making & related discussion, and sometimes status checks on critical tasks.  I have a meeting template, and set it for an entire month (of weekly mtgs).  I have a standard agenda pre-filled in for each month, then during the week various members update that week's agenda if they have certain topics to discuss.

The risk log is auto-populated (it's just a live JQL macro), and have a few other standard links that just stay on the page (we use page layout, and I keep all those in a narrow right-hand side column).

Beyond the agenda stuff, there's not much to prep.  We use an AI agent for note-taking, and also usually record (in Teams).  I'll post that recording from Teams into Confluence after the meeting.

During the meeting, action items get created, and we'll either go thru related Jira or Confluence content, and of course paste those links into the meeting page as we go.

I don't usually start from the template; rather for the next month I'll just copy the current page and strip out the old stuff.

[Hayley Skelton]

This has become a real hot topic in our org! While it's an area we always want to improve in and especially make easier for our users (our team are the org admins), we've recently identified a pain point between doing important work (ie work item turn-over), and ensuring there's proper documentation for what's important for future proofing.

We had a situation recently where utter panic was caused when we archived some inactive Projects. Turns out the teams involved were using their Jira items as everything - documentation, single source of attachments, important notes on how an app was developed, etc. This was completely against our company's information management policies, so was a real surprise! The Atlassian Platform isn't the only product in our business that suffers from this, so it's kicked off a big initiative in our Digital tower.

Our team (org admins) meanwhile are naturally infallible and have this running like a machine.. Jokes aside, similar to Anne we use a lot of smart links and JQL macros to connect our documentation with our mahi. Some of the teams we support also do this, although they are commonly disappointed when they can't use JQL macros to show work to people outside their Project. 

TLDR; establishing how to keep things in sync is a big pain point in our org. Jira and Confluence together does make things easier than cross-product interactions, but it's still a mess we're working on cleaning up 😅

[Utkarsh Agarwal]

Oh wow — that project archiving story is a classic “lessons learned the hard way” moment. 😅 It’s wild how quickly Jira can turn into the team’s everything drawer when policies aren’t front and center.

Smart links + JQL macros sound like lifesavers, even with the limitations for people outside the project. Sounds like your Digital tower’s clean-up mission is going to uncover a lot of hidden gems (and a few skeletons 👀). Please keep us posted on how it evolves! 🚀

[Rune Rasmussen]

What happens to your Smart Links in Confluence when the Work Item/Project gets archived?
Does it still show like normal or does some sort of Atlassian Weirdness present itself?

[Steven Haworth]

I haven't noticed a lot of issues w/ referencing Archived stuff, but we haven't done a lot of that (except really old stuff).

What I DID notice, and was frustrated w/ this week, is that the opposite linking (JQL to confluence) is hit-n-miss.  I had a situation where a number of requirement docs (in Confluence) were signed (eSignature Doc Mgmt) and thus locked.  Those requirement have each point reference in a Jira ticket, and we manage scope reviews & planning by updating and sorting those Jira tickets.

My issue arose when some newer scope Jira tickets were created, but the related Confluence requirement docs hadn't yet been updated.  So I pulled up all those tickets in JQL, and added a column for 'Confluence Items', and then tried to sort or filter based on which tickets were linked to the specific requirement pages I was interested in.

Sometimes the JQL results would show the linked pages, but not always.  And sometimes showed even archived pages.

Complete fail - there was no method I could find to either sort the filter, or to specify which Confluence pages I was interested in.  We use labels & components on those tickets as well - so we had the info - but those Confluence link searches would've been helpful.

[Hayley Skelton]

@Rune Rasmussen Unfortunately the information completely disappears! Must be something behind the coding there, as links are meant to be read-only for archived items. This works on the Jira side of things (items linked together or the URL allow you to view the item), but it doesn't seem to work in the macro itself.

[Zachary Howard]

I am also interested in hearing any creative solutions that people have for this. I find it a bit interesting/frustrating that Atlassian does not have more built-in features that will sync Jira and Confluence data between the apps.
I know you can embed Jira items, JQL, dashboards, and all that in a Confluence page but there really should be a built-in macro that allows you to insert and sync specific fields from work items in a page. 

The closest solution to this that I have found is the Elements Publish addon that allows you to automate Confluence page creation from Jira work items. It's a bit complicated to set up, but it does allow you to specify individual fields within the work item (and even child items) that will remain synced between the two apps. 

Has anyone used other marketplace apps for this? Or would it be worth looking into creating a Forge app for Confluence that would do this? 

[Steven Haworth]

If you insert a JIRA macro into Confluence as a chart, you can create a little table and specify which Jira fields to display.  Instead of a Jira smartlink, you end up w/ a little table, which can be as small as a single ticket.  I use that all the time.

[Armin Meyer _Seibert - Coderay_]

We are using AutoPage as an App in several use cases to integrate Jira and Confluence. In some cases the simple reference or the embedding of information in Confluence via Jira Macros is not enough, if you want to create a good and readable permanent documentation in Confluence related to work done in Jira.

Use Cases we implement in our daily work are things like

• Security Incident Documentation
• (Management) Decision Register
• Project Charters
• ISMS Processes

In simpler use cases, where you just need to create a page one time Jira Automation is also good to go. 

(!) Disclaimer: I am also Developer of the tool. So I am kind of biased

You can read how the app works in the marketplace