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Customer is no longer receiving email updates

Clare Lawson
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March 13, 2024

Hello. I have a customer who is able to email in a ticket request.  When my team replies, the responses are not going out to the customer. It's just one customer this is happening with. I looked in the logs and do not see any issues.  

Any ideas on how to fix this?

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Andrey Kiyanovsky
Contributor
March 13, 2024

Assuming customer notifications are on, the email account is active, then you can check customer notification logs, and then ask Atlassian to remove the user from the suppression list if it's the case.

Like Samina S_ likes this
Clare Lawson
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 13, 2024

They were in his spam folder!  

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