Admin cannot add Workflow Status to the board in Jira Cloud

[Alena Heizerava]

Here is the screenshot to show the problem.

[Nic Brough -Adaptavist-]

There's a (rather non-intuitive) clue on the line above.  This board is using a simplified workflow, which allows board admins to add columns, and status to columns, and also allows project admins to add status to the workflow.

But note that a board admin is not necessarily a project admin, and vice-versa.  I think you have board admin, but not project admin (and you need it in all the projects this board includes)

[Alena Heizerava]

Hi Nic, thank you for your prompt response. 

I have both permissions - project and board admin. So, the issue stands the same. 

[Nic Brough -Adaptavist-]

You must be a project administrator for all the projects that are included in the board.

Have a look at the board filter - does it have a "project =" or "project in ()" clause? 

[Alena Heizerava]

I am a project administrator for all projects.

Generally, I'm setting Jira by myself atm, following the training. My next step is to present this set up to my organisation, so the decision whether we keep using what we've got atm or switch to Jira can be made.

[Nic Brough -Adaptavist-]

Are you sure?  There is a difference between Jira Administrator and Project Administrator.  It's not an automatic "I am Jira admin therefore I am project admin"

[Alena Heizerava]

I've created this account by myself and there is no one else using it. I cannot imagine who else in this scenario can be Jira Administrator and/or Project Administrator. Is it possible for us to have a call or private chat, so I can share my screen with you?