🎁 Volume 5: Jira tips & tricks that'll help your organizations' users level up

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Hey Jira Admins!

We recognize that you play a crucial role in helping your teams manage projects, track progress, and achieve results, and we're here to support you!

We're back again with another round of fresh tips and helpful content for you to share with your users and gather inspiration from. (ICYMI: check out the previous editions of this series here!)

Grab the resources below to share with your teams by dropping some of the tips weekly in your Slack and Teams channels, company emails, or internal training resources — or share them all at once in a user enablement content pack.

	Pick a favorite tip or share one each week over the next 5 weeks with your organization’s Jira users. Drop these tips into Slack or Teams, on your company wiki, or even send them via email. It’s a great way to empower your end users.
	Tip #1: Star your most-used projects, boards, and filters ⭐️  Encourage users to “star” the Jira items they use every day so their left-hand navigation becomes a focused home base. Instructions to share: Open a project, board, dashboard, or filter you use often. Click the ⭐ icon near the name to add it to Favorites. Use the sidebar or search to quickly jump back into those starred items instead of hunting every time. This helps new and busy users feel less overwhelmed by “all the Jira things.”
	Tip #2: Use issue hierarchy (epics, parent issues, and subtasks) to make work feel manageable ⭐️  Show users how to organize work using epics (or parent work item) and child work items/subtasks so nothing falls through the cracks. Instructions to share: For big pieces of work, create an epic or parent work item first. From that work item, use “Add a child work item” or “Add subtask” to break it into smaller, actionable items. Use the epic/parent to track overall progress instead of creating one giant, hard‑to‑manage ticket. This helps users see how their small tasks roll up into bigger goals.
	Tip #3: Turn board clutter into clarity with Quick Filters and swimlanes ⭐️  While admins often configure them, users can (and should!) use Quick Filters and swimlanes to make boards more readable. Instructions to share: On a board, look for Quick Filters at the top (e.g., “Assigned to me,” “Due this week”). Click them to instantly focus on what matters. Use swimlane toggles (e.g., by epics, assignee, or stories) to group related work in a more meaningful way. Remind users: they don’t have to change Jira configuration to benefit—just toggle what’s already there.
	Tip #4: Use Rovo Chat as your personal Jira assistant for “what should I work on next?” ⭐️ Instead of manually clicking through boards and filters, teach users to open Rovo Chat in Jira and ask natural questions like: “What Jira issues are assigned to me that are due this week?” “Show my highest‑priority tickets that are currently blocked.” “Summarize my open issues and suggest what I should tackle first.” Rovo understands Jira context (assignee, status, due dates, priority, and more), so it can quickly surface and summarize the right work items — helping users prioritize their day without needing to be JQL experts.
	Do your teams take advantage of one of the most powerful time-savers in Jira? Check out one of our newest "Atlassian Answered" videos, focused on all things Jira Automations.
	📚 Check out these free instructor-led training sessions coming up over the next several weeks, powered by the knowledge of our Atlassian Community Champions. They're designed to help Jira users feel more confident and empowered. Attend a session or two yourself, and choose some to share with your team!
	Courses for your Jira users: Jan. 7: Asset Management 101: A Beginner’s Guide to Jira Assets Jan. 12: Exploring & Creating Projects | Managing Jira Software Projects Jan. 19: Managing Roles & Configurations | Managing Jira Software Projects Jan. 26: Categorizing Work | Managing Jira Software Projects Feb. 2: Automations & Integrations | Managing Jira Software Projects Feb. 9: Reports, Dashboards & Metrics #1 | Managing Jira Software Projects
	🧠 And finally, we'll leave you with some food for thought and a few words of wisdom from Community Champion @Rob Hean.  What can Space (formerly project) admins actually do? Let's take a look.

Let us know if you share any of these resources with your users, how they're received, and what you'd like to see included in future editions as we continue this series. We're all ears! 

[Susan Waldrip]

Love this series, @Kristen Roth! I'll definitely be sharing applicable tips and tricks with my users, they'll appreciate it.

[Rob Hean]

 Not sure how wise I actually sound, but apreciate the shoutout @Kristen Roth !

[Dave Liao]

I'd love to see the telemetry on how often (or not) users use board Quick Filters. 😆 

I've managed SO many boards and just see the default filters...

Time to encourage folks to share their most creative Quick Filters, and leave them visible all the time (if it makes sense). 🙌🏻