New work types for business spaces!

[#1]

We’re thrilled to announce that we are introducing new work types for business spaces! These new work types are designed to sit above the standard task-level work types, giving non-tech teams even greater flexibility and control over how they organize and manage their work.

What’s changing?

Work in business spaces has primarily been used with standard task and subtask levels. With this update, you’ll be able to categorize and track more specific work that is relevant to the template you’ve used to create your space with. For example, if you create a business space using the project management template, your work type hierarchy will be:

• Workstream

  • Task

    • Subtask

Another example is if you’re a marketing team working on campaigns and you create a business space using the campaign management template, your work type hierarchy will be:

• Campaign

  • Task

    • Subtask

These changes to all business space templates bring structure to your teams work at a higher level, making it easier to manage complex projects, track progress, and collaborate across teams.

Why this matters

• Greater flexibility: Organize your work in a way that best fits your team’s unique needs and workflows.

• Improved visibility: Get a clearer picture of how work is progressing across different workstreams, projects, and spaces.

• Enhanced collaboration: Make it easier for teams to coordinate, prioritize, and deliver results together.

Who is this for?

Non-technical teams like marketing, HR, finance, and operations teams, and more.

If you create a new space using a business template, you’ll now have the option of structuring your team’s work beyond just tasks.

When is it happening?

We have rolled these changes out for team-managed business spaces. Company-managed spaces are coming soon! 

[Dusty Brossart]

Hello,

Is there any difference between this new feature and utilizing Jira's hiearchy structure?

-Dusty

[Mike Alexander]

Isn’t this just the ability to provide a custom name to Epics, as can be done already if you have Jira Plans enabled?

[Dirk Ronsmans]

Hi @Belle Craig ,

Nice to see that the templates are still being tweaked to provide some "best practices" regarding work hierarchies.

Like @Dusty Brossart says, is this any different from just using the hierarchy as it exists (with specific work items of course) making it that you have a specific Parent link above your tasks? Or is there more to it?

Just trying to make sure if this is a technical change or a way of working change :)

[Dorota Popowska - Vilisoft]

Do you plan to introduce it for company-managed spaces as well?

[Dirk Ronsmans]

@Dorota Popowska - Vilisoft I don't see anything in the article mentioning it would only be for Team managed spaces?

The templates are business templates for Jira spaces but I'm assuming it's going to be for company managed

[Yatish Madhav]

Thanks @Belle Craig 

Same Q as @Dusty Brossart and @Dorota Popowska - Vilisoft 

Using just Jira, JSM and Confluence - i never was sure of what 'business spaces' is, please can you clarify? And also how this would impact us?

Thanks

Yatish

[Dirk Ronsmans]

@Yatish Madhav ,

When you create a new space/project you normally select a template that is aplied on a product (JSM/Jira)

In short you select a template which is closest to the team that would be working with the space and in this case these would be business teams such as Project Management/Marketing/Recruitement/..

The underlying product would still be Jira just a space tailored to that business team -> thus a business space

[Dorota Popowska - Vilisoft]

@Dirk Ronsmans 

I did the test on my instance, and I can see the mentioned hierarchies only in team-managed spaces/projects. In company-managed, I have the hierarchy as before.

[Dorota Popowska - Vilisoft]

@Yatish Madhav

In Jira, business spaces are spaces created for non-IT teams (marketing, HR, finance, ops, etc.). Think “work management” use cases rather than software/IT service projects.

Impact:  you can group multiple tasks under one parent work item.

Example (Campaign template):

Campaign: Marketing campaign for promoting a new feature

Tasks under Campaign (child work items):

• YouTube video plan
• Video recording
• LinkedIn post prep
• LinkedIn post publish
• etc.

For any task, you can create sub-tasks as usual. 

[Becker, Rene]

Hi all,

I read through the article and the comments and I still cannot figure out what the actual change is.

I Admit, we do not really use templates, because 

a) They are so confusing that we gave up and just use either "Scrum" or "Blank"

b) We are using centralized administration (only business projects) and don't want the templates to create items willy nilly :-) 

Maybe that's why I don't get it.

So is it a rename-able Epic?

Is it a layer between Epic and Task?

Is it more like a Confluence-Folder?

Or like a "Simple Task" in BigGantt?

How does the new layer reflect on list views and queries?

---

All the best

Rene

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[Wurm Peter]

Created a space from template 'project management' which lists "workstream" as a work item type. After creation the corresponding "Issue Type Scheme" had no "workstream". 

[Dorota Popowska - Vilisoft]

@Wurm Peter 

Try on team-managed space. It seems not to work on company-managed.

Or try a bit later - maybe your instance is not yet updated, as it seems to be a very fresh feature. I have the same - currently, I can't see this hierarchy on company-managed spaces.

[Belle Craig]

Hi all, 

Thanks for the responses. 

This is coming to company-managed business spaces soon! 

Essentially this change adds the work type level (similar to how software spaces have epics) to business spaces, which didn't exist by default before. So these new work types can be the parent of tasks. It's a new work type that is enabled at the epic level, with more intuitive language for non-technical teams. 

You can change the name of any of these work types in settings, similar to the functionality that currently exists in software spaces. 

Thank you!

[Becker, Rene]

@Belle Craig : thx for the clarification :-) 

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[michelle_bachmann]

Which license level is this available for? My understanding is that changing the work types is only available for PREMIUM and higher. Can you clarify?

https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/

[Belle Craig]

Hi @michelle_bachmann 

This change is available to all licenses. The article you linked references the level name and levels above epics in Jira admin settings. That article is not relevant to this change. 

The change is specific to work types in business spaces only, not levels.

Thank you