Never lose a workday again: Atlassian Backup & Restore for Cloud is here

[#1]

Hello everyone,

My name is Atul Setlur, Sr Group Product Manager for Atlassian Cloud. I'm excited to announce that Atlassian Backup and Restore has transitioned from open beta to General Availability today*!

While Atlassian's native disaster recovery provides robust protection against infrastructure failures and maintains high availability for your cloud services, it doesn't cover all data risks. Internal threats like accidental deletions, data corruption, or ransomware attacks can still compromise your organization's information. Atlassian Backup and Restore addresses this critical gap by delivering comprehensive app-level data protection.

Available as an add-on purchase for apps on Premium or Enterprise plans, Atlassian Backup and Restore gives you greater control over your backup strategy, ensuring your data is protected from disaster.

*As a thank you to our Open Beta participants we’re providing a transition period, until April 29, 2026 where you can continue to use Atlassian Backup and Restore free of charge.

Atlassian Backup and Restore

Empowering you to respond to customer-owned disasters

Backup and Restore is designed to protect against customer-owned disasters originating from your organization and support your internal and external compliance mandates, enabling you to get your businesses operations to get back up and running in hours not months when/if and incident occurs.

Note: Atlassian will continue to implement the necessary strategies to address infrastructure level failures in all paid plans as part of our shared responsibility model.

How does it work?

Atlassian Backup and Restore is an add-on capability that makes protecting your Atlassian app data both straightforward and secure. It offers all the tools needed to backup your data and restore it in the event of a customer-owned disasters originating from your organization, like accidental deletion, as well as helping ensure compliance with internal and regulatory requirements. Our goal is to provide you with peace of mind, knowing your critical information is safe no matter the type of disaster.

Benefits of Atlassian Backup and Restore

With Atlassian Backup and Restore you can:

• Protect your data: You can protect your teams' progress with reliable backups that keep work safe and secure
• Recovery from disaster quickly: After a disaster, you can get their teams back to productive sooner with quick restoration from Atlassian-hosted backups
• Meet your compliance obligations: You can stay compliant with secure backups that respect encryption and retention policies, with full audit visibility.

Atlassian Backup and Restore Limits

At general availability, Atlassian Backup and Restore has explicit size limits for each app:

• Jira (incl. JSM and JPD)* sites up to 300 GB app data and 7M attachments
• Confluence sites up to 32 GB app data and 7M attachments

You cannot purchase Atlassian Backup and Restore for a site in excess of these limits, however, you can reach out to your account team who’ll put you in contact with the product team who’ll work with you as we continue to increase our limits.

*Its important to note that Jira family products, i.e., Jira, Jira Service Management, and JPD on the same site are all backed up together meaning it is the aggregate app data of all three products.

Trash vs. Atlassian Backup and Restore vs. Atlassian Disaster Recovery

Atlassian offers multiple layers of protection that each solve a different part of the data resilience story. They’re designed to work together, not replace one another:

Trash: quick self‑service recovery for simple mistakes	Atlassian Backup and Restore: customer-managed data protection	Atlassian Disaster Recovery: platform-level protection
Trash is your first line of defense for entities that support this feature. Think of it as your quick undo button. When someone accidentally deletes a page, Trash makes recovery fast and self-service. Just remember: it's designed for recent, individual mistakes, not long-term backup or compliance needs.	Atlassian Backup and Restore handles the big stuff that Trash can't cover. Whether it's bulk deletions from broken scripts, catastrophic site-wide configuration mistakes, or recovering from data corruption - it's your safety net for major incidents. When you need to roll back to a known good state, Backup and Restore has you covered.	Under the hood, Atlassian already operates a robust High Availability deployment leveraging a multi-availability zone architecture and robust disaster recovery for Atlassian-caused outages through automated database snapshots to safeguard against infrastructure failures. The goal is simple: keep Atlassian Cloud running smoothly and restore service quickly if infrastructure issues arise or if Atlassian accidentally causes a data corruption.

How do these layers create a resilient environment?

Trash takes care of those everyday oops moments, when someone accidentally deletes something they shouldn't. Backup and Restore is your command center, giving you the power to handle bigger challenges like bulk deletions or compliance requirements. And our Disaster Recovery program is quietly keeping everything running smoothly, protecting the entire platform should infrastructure incidents occur.

These three work in harmony to keep your data safe, whether you're fixing a quick mistake or recovering from a major incident. It's comprehensive protection that just works.

Atlassian Backup and Restore Future Roadmap

We're strengthening our enterprise-ready foundation by expanding support for your compliance needs, like SOC 2 and Data Residency, while also scaling performance to meet your evolving needs, keeping you ahead of regulatory requirements while delivering the reliability your teams demand.

We're also deepening protection across your entire Atlassian ecosystem. As your teams collaborate across Atlassian and Marketplace apps, our backup coverage will expand to protect all your critical work across both. And through enhanced automation and seamless platform integration, we plan to make data protection more intuitive than ever.

By choosing Atlassian Backup and Restore today, you're not just getting a backup solution, you're getting a partner committed to protecting your data as your needs evolve. We’ll continue to improve and expand these capabilities so you can move faster in the cloud, confident that your most important Atlassian data is protected and recoverable when it matters most.

Frequently Asked Questions

How do I purchase Atlassian Backup and Restore?	Atlassian Backup and Restore can be purchased by reaching out to your Account Executive, Account Manager, or Atlassian Support directly.
What does Atlassian Backup and Restore cost?	Atlassian Backup and Restore is priced based on the number of apps and users. For example, if you want to use Backup and Restore on a Jira site with 1,000 users, you must purchase it for 1,000 users. For detailed pricing information, please visit our Backup and Restore landing page here.
What products does this support?	Today, Atlassian Backup and Restore can backup Jira family products, i.e., Jira, Jira Service Management, and Jira Product Discovery, as well as Confluence. For a full list of entities covered in each of those products go here.
Are there any limits to what Atlassian Backup and Restore can support?	Backup and Restore has explicit size limits for optimal performance. At GA, it’s designed for: Jira (incl. JSM) sites up to 300 GB database and 7M attachments Confluence sites up to 32 GB database and 7M attachments if you’re above these limits you can still use the feature, but we don’t guarantee the 24‑hour RPO / 12‑hour RTO, and you will need to work with Atlassian Support.
Do you support backups of Marketplace apps?	No, today we do not support backups of Marketplace app data that’s stored outside Atlassian products. However, we are actively exploring this for the future.
Is there any difference in Atlassian Backup and Restore if its purchased for an app on a Premium or Enterprise plan?	Yes, while the price is the same, purchasing Atlassian Backup and Restore on an Enterprise plan allows you to use it across all sites associated with that plan. However, if you purchase Atlassian Backup and Restore for an app on a Premium plan, it can only be used on the associated site.
What can you do with Atlassian Backup and Restore?	Atlassian Backup and Restore enables you to perform two primary actions: Taking a backup: Take ad-hoc or scheduled backups of their Atlassian apps (we don’t backup data from 3rd party Marketplace apps today) that are stored in Atlassian storage. Restoring from a backup: Restore their app data from a backup to an empty production site or sandbox.
How are backups managed?	Backups are managed through backup policies, which can be thought of as rules that you define to protect your Atlassian app data. These policies specify what data to back up, how frequently to perform backups, and where to store them. Here are the key aspects of a backup policy: Data Selection: You can decide which apps and data to back up, such as attachments or personal spaces. Scheduling: You can determine when and how often backups should occur. This can be daily, weekly, or on-demand. Storage Location: Your backups are stored in Atlassian storage, logically isolated for a period of 30 days. They’re not available for download.
Are Marketplace Apps that provide backup and restore capabilities still available?	Yes, Marketplace apps that provide backup and restore capabilities can still be purchased for your organization at Explore Marketplace solutions for Atlassian apps | Atlassian Marketplace.

[Shawn Stevens]

It is a little discouraging that Backup and Restore isn't going to be included in your current plan in Atlassian. This feels like something that should be included as part of the core product. I probably wasn't paying enough attention that this was going to be an additional cost. Sadly, I did a little bit with backup portion, and really didn't test the full restore capability. I know I still have a little time before it gets charged to do some further testing. 

[Tomislav Tobijas]

Wow... During EAP and beta, I understood it would be A PART OF Premium and Enterprise, and not that you'll have to pay for it additionally. From our client portfolio, I'm really not sure people will even consider this instead of building custom solutions or leaning toward Marketplace apps.

I'll have to test this out (hopefully it will be included in One Atlassian) to see what you can actually do with this compared to what some third-party solutions offer 👀

[Italo _Modus Create_]

IMO this should be included in Premium and Enterprise, at least for a certain date range and if the customer wants more than you could offer the "add-on" 

[Angie Affolter]

This is pretty vague about the Data Selection.  My specific question is whether you can choose to restore based on space or it's an all or nothing?  If only one space is screwed up because of accidental deleting for example, I wouldn't want to roll back all of the spaces.  

[Tim Martin]

I've been advocating for this capability for a long time - so great to see the progress. However, I was expecting some level of included functionality for Premium/Enterprise. I get that it costs money to operate the capabilities and store data. Hopefully the flat rate pricing is reconsidered.

- What about customers that only need to keep one or two recent backups? 

- Are the size limits per backup, or per instance?

- What about using third party storage instead of Atlassian managed storage? This was a really important feature to a number of customers that we spoke to. 

- Automated restores - will it ever be possible for admins to access these instances to run their own tests/validation?

- When will we see full backup coverage? There's still a number of important configuration items that aren't backed up. Can we expect Forge ("Runs on Atlassian") apps to be backed up?

[chihara]

Is it true "Confluence sites up to 32 GB app data and 7M attachments"?

It seems that very very small instance.

Atlassian says.

"7M attachments" means 7,000,000 files. Not total size of attachments.

[Luke Gackle]

Certainly shocked a feature like this isn't included in Premium, your product pricing is already at a premium, but considering that you need Premium level licensing already to access Backup Manager, this will no doubt create customer confusion also as they think they are already paying for the backup tools, but now you've created a whole other tier of backup tools as a seperate add-on.... please reconsider your licensing structure for this for the benefit of all of your customers.

[Gary Spross]

I didn't realize this feature was going to have an additional cost associated with it. Having a backup and restore capability, with the cost of the Atlassian suite, is an expectation for customers. I had figured this feature was being worked on because Atlassian understood this.

Making it a cost associated add-on for the Standard version might make sense. For the Premium and Enterprise versions however, the pricing is already at a premium. I could see utilization of Atlassian storage instead of self/third-party storage having a cost associated, but not the core feature.

This is super disappointing...

[Dave Mathijs]

Pricing is out of this world 😱 , especially when only available for and limited to already expensive Premium/Enterprise plans, only covering specific app data, not covering user-installed connected apps data (f.e. critical Tempo worklogs) and other limitations/restrictions.

[Heidi Hendry]

Hey team,
Great work on this feature. I know that you have been working on it for a long time. I really appreciate how quick it is to backup and restore. Nice work!

@Angie Affolter I have been testing this Backup & Restore feature and it is the whole site, not space by space.

The site can be restored into a different site, and then use the "Data Transfer" to do a single space restore.

[Bernd Degen]

Hello Atlassian team and community,

we’ve been participating in the Atlassian Backup beta and have spent a significant amount of time testing the solution in a real enterprise environment. Unfortunately, based on our experience so far, we are still missing several fundamental capabilities that we would consider essential for a usable and trustworthy backup solution.

Incomplete coverage of data and configurations

Our main concern is that not all data is actually included in the backup. Important elements such as databases, whiteboards *1, automations, and other configuration data are currently excluded. From our perspective, this is a significant limitation, as these components are an integral part of how Jira and Confluence are used and operated in practice.
*1: My fault, Atlassian added this to the backup!

Attachments are not truly backed up

Another major issue we identified relates to attachments. In our setup, backups are stored outside of Atlassian in an S3 bucket. However, attachments are not contained as actual data within the backup. Instead, we only receive reference links pointing somewhere into the Atlassian ecosystem.

This means the backup is not self-contained, which severely limits its value in real recovery scenarios and introduces additional dependencies at restore time.

Restore process lacks granularity

The restore mechanism is also problematic. At the moment, restoring data requires copying an entire instance into a separate environment, manually locating the required content, and then copying it back into the original instance.

For common use cases - such as restoring a single project, a set of issues, or a small subset of data - this process is far too complex and time-consuming to be operationally viable.

Pricing and packaging expectations

If Atlassian-managed storage is not used and customers instead provide their own S3 bucket, we would at least expect a reduced price for the add-on. In its current form, this pricing model does not feel aligned with the actual functionality delivered.

More generally, our expectation would be that a backup solution of this nature should be included in Premium, or at the very least Enterprise, rather than being monetized separately while still lacking core features.

Overall impression

In its current state, Atlassian Backup feels like an incomplete backup solution with very limited practical usefulness, which has been monetized prematurely. As beta participants, we are honestly disappointed by the gap between expectations and the actual level of functionality provided so far.

We would be very interested to hear:

whether full data coverage (including configurations and attachments as real data) is on the roadmap,

whether more granular restore options are planned,

and how Atlassian envisions pricing once these gaps are addressed.

Looking forward to a constructive discussion with the community and the Atlassian team.

Best regards

Bernd Degen

[Kirstin Seidel-Gebert]

And what about companies that are on a Standard plan? How are we supposed to backup our data?

[Rick Westbrock]

I can understand offering this as a separate subscription but having the lowest license level at 1000 users means that smaller customers will probably never want to pay $7000 when the only have a fraction of that number of users. Why not at least create "buckets" in smaller increments similar to how JSM licensing works?

[Tim Martin]

@Rick Westbrock - I believe the pricing table is just examples of "common" tiers. Hopefully we'll see cheaper options for smaller customers (or optimistically, some repackaging/repricing based on the feedback here).