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My first Custom Onboarding

Hi,

my name is Richard Scholtes, I am a Senior IT Application Specialist @ Boerse Stuttgart Group in Stuttgart, Germany.

I attended the Custom Onboarding Event today and created my first custom onboarding in it's course. As a Success Champion I already had my User Group Confluence Space with some Loom How-To Videos ready to embed into there.

In this way the 5 minutes were more than enough to register this for all roles, like this:
Screenshot 2026-02-25 165510.png

 

The video shows everyone (JSM Agent or not) how to open a ticket at our IT support in JSM.

This is always a good first step for a customer, that's why I used this.

Unfortunately the tag they mentioned doesn't work here, but I hope someone will fix this soon ---> Thanks @Kristen Roth 

2 comments

Kristen Roth
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
February 25, 2026

Thank you for sharing your first go at creating a custom onboarding experience, @Richard Scholtes ! I've added the tag to your post. You'll now see it in the right rail of the page under "tags": 

Screenshot 2026-02-25 at 12.37.13 PM.png

Like Richard Scholtes likes this
Susan Waldrip
Community Champion
April 2, 2026

Hi @Richard Scholtes , this looks good!

Like Kristen Roth likes this

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