Creating Jira Issues from SharePoint using Power Automate

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Many teams use SharePoint lists or forms to capture requests, while Jira is used to track and manage work. Using Power Automate, these SharePoint requests can be automatically converted into Jira issues.

This article explains two supported approaches to achieve this integration with Jira Cloud:

1. Creating Jira issues using Jira REST API (HTTP call)

2. Creating Jira issues by sending emails from Power Automate and processing them using Jira Incoming Mail Handlers

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Method 1: Creating Jira Issues using Jira REST API

How it works:

A Power Automate flow is triggered when a SharePoint item is created or updated. The flow then calls Jira’s REST API to create an issue directly in a Jira project.

High-level flow:
SharePoint -> Power Automate -> Jira REST API -> Jira Issue

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Configuration steps

Step 1: Prepare Jira authentication

• Use a Jira Cloud user account (service account recommended)

• Generate an API token from the Atlassian account

• Ensure the user has permission to create issues in the target project

Step 2: Create Power Automate flow

• Create an Automated cloud flow

• Use a SharePoint trigger such as:

  • When an item is created

  • When an item is created or modified

Step 3: Configure HTTP action

• Use the HTTP action in Power Automate

• Configure it to call Jira’s issue creation REST API

• Authenticate using the Jira user email and API token

Step 4: Map SharePoint fields

• Map SharePoint fields (Title, Description, etc.) to Jira issue fields

• Specify the Jira project key and issue type

Step 5: Test and validate

• Create a SharePoint item

• Confirm the Jira issue is created in the expected project

• Validate permissions and field mappings

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Method 2: Creating Jira Issues using Email and Incoming Mail Handlers

How it works:

Power Automate sends an email when a SharePoint item is created or updated. Jira retrieves this email from a configured mailbox and processes it using Email Handlers to create issues.

High-level flow:
SharePoint -> Power Automate -> Email -> Jira Incoming Mail Server -> Email Handler -> Jira Issue

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Configuration steps

Step 1: Verify Jira Incoming Mail Server

• Go to Jira Settings -> System -> Incoming Mail

• Ensure an Incoming Mail Server is configured

• The mailbox (for example, jira@company.co) must already exist and be accessible

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Step 2: Configure Jira Email Handler

• Add a new Incoming Mail Handler

• Select a handler that creates new issues

• Configure:

  • Target Jira project

  • Issue type

  • Catch Email Address

Each handler is tied to a specific project and issue type.

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Step 3: Understand Catch Email Address

• The Catch Email Address is not a mailbox

• Emails must always be sent to the mailbox configured in the Incoming Mail Server

• The Catch Email Address acts as a filter:

  • Jira processes the email only if that address appears in To, Cc, or Bcc

This allows multiple handlers to share a single mailbox and still route issues to different projects.

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Step 4: Configure Power Automate email action

• Use a “Send email” action

• Send the email to the Jira mailbox

• Include the Catch Email Address in Cc or Bcc if handler filtering is required

• Use email subject as Jira summary and body as description

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Step 5: Test the flow

• Create a SharePoint item

• Confirm the email is sent

• Verify Jira:

  • Picks the correct handler

  • Creates the issue in the expected project

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For teams that use both SharePoint and Jira, Power Automate helps move requests between them.
Because manually copying requests from SharePoint into Jira is not anyone’s favorite task. 🙂