Apparently I can't figure out the right key words to search to find the solution to this, so I'll ask here. The previous IT Director set up some rules so that every 2 weeks/every month/some time period, a ticket is generated and assigned to someone to check something. I'll get a ticket once a month to check that computers are checking in with our monitoring agent, or I'll get one to make sure AV is working, etc. I am fairly certain that this is done through Automation for Jira. I want to look at what tasks already exists, but I can't seem to find something that says, "Here's your current automation rule set. Click here to edit a rule." Everything I find is 'Here's how you use Automation. Install this plug in, and do this/do that." I just want to look at what already exists, but my google fu is failing me.
Solved! Go to Solution.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Start with basic Jira Service Management terms and navigation. Then, discover how to solve customer problems efficiently.
Learning Path
Adopt ITSM practices to deliver exceptional service
Learn IT service management principles and configure Jira Service Management to implement ITSM processes.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what’s essential to providing efficient and resolution-focused service in Jira Service Management.