Welcome to the JSM News & Discussions group! - Introduce yourselves here! (please)

[Kiam Venter]

Just getting into JSM, happy to be part of the learning.

[Stephen_Lugton]

@Kiam Venter welcome to the group

[Brian Jones]

1. I have used JSM since it was released, so a while.
2. A unique use case would be for finance teams doing end of month reporting.

[Stephen_Lugton]

Welcome to the group @Brian Jones 

[Aflah Al-Shuaili]

We are using Jira Service management for almost 1 year 

[Bernd Gurn]

Hi folks,

i am a site admin for JSM for a while since we have migrated from a DC instance with JSM (and Jira and Confluence). I love the many possibilities the tool is offering us in a mostly intuitive and quick way. Sometimes it´s a little bit hard to follow all the news and changes around JSM but overall it´s better that way than vice versa. So let´s see what´s up here for the next decades ;-)

[AS]

Hello Everybody!!!

I am using Jira for nearly a couple of months now, but I recently heard JSM. I tried to compare Jira and JSM and recently found the difference. I work in a QA team. Can anyone help me to know the use case to JSM so that I can request the access.

[Stephen_Lugton]

Hi @AS 

JSM is focussed towards Service Management, i.e. working with customers, while Jira is focussed more towards work delivery.

It's difficult for us to give you a use case for JSM for your specific job as it will depend on whether or not your role will require the service management way of working of JSM.  That is something you will have to ask your Jira admins / project leads.

[Brita Moorus]

Hi there, @AS! 👋

Great question! Jira and Jira Service Management (JSM) serve different purposes:

• Jira is mostly used for project and issue tracking - like managing tasks, bugs, and development work.
• JSM is built for managing service requests, incidents, and customer support - it’s designed to help teams provide support with queues, SLAs, and a customer-friendly portal.

Since you’re in QA, JSM can be useful if your team handles support tickets, bug reports from users, or requests that need to be tracked and resolved with SLAs.

If your team supports internal or external customers, JSM could be a great tool to streamline that.

Definitely worth requesting access! 😊

[Brita Moorus]

Hi all! 👋

Excited to be here! I’ve been using JSM for a while, mostly helping teams set up service desks and explore automations. One fun use case: using JSM for HR support - super helpful!

Looking forward to learning and sharing with everyone! 😊