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Master-Child relationship for Incidents

Jyoti Verma
Jyoti Verma
Contributor
May 30, 2019

Hi Team

we have requirement like say there is some major outage and we have one Priority 1 incident - we can link various other incidents to it - now we want to flow any updates done to Master Incident to all linked Incidents and also Close all of them if Master is Closed.

Please suggest what is the best way to achieve this.

Regards

jyoti

 

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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May 30, 2019

@Jyoti Verma If you have ScriptRunner for Jira installed then this can be achieved by write a script in a post function of your Incident workflow. This can also be done using Jira Suite Utilities add-on.

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Jyoti Verma
Jyoti Verma
Contributor
June 2, 2019

Hi Ravi

Can you share a sample script - to post comment to linked issues if a comment is added to Master issue.

Regards

Jyoti

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