I added a custom field, but I'm still not able to see the field I when creating a new issue. Help?

[Bernard Marjaba]

I added a custom field, but I'm still not able to see the field I when creating a new issue. Help? 

Add Custom Field-->Text Field (Multi Line)-->Description-->Create

[John Funk]

Hi Bernard - Welcome to the Atlassian Community!

Did you add the field to the create screen you are using for the project? Does the custom field have any limitations in its configuration (like limited to certain projects or issue types)?

[Bernard Marjaba]

Yes I added it to all the screens available, and there are no limitations. I applied the field to all issue types and screens.

[John Funk]

The next option might be to switch over to the "Old" Jira View and then click on Edit on the Issue and then on Where's My Field?

[Bernard Marjaba]

How do i switch over to the old view?

[John Funk]

Click on your Avatar and then choose Settings (or Personal Settings). Then about half way down under Jira Labs, turn off New Jira issue view.  Then go back to your issue. 

[Bernard Marjaba]

I did that, and I cannot find any "Where's my field" when selecting edit.

[John Funk]

Are you an administrator for the project?

[Bernard Marjaba]

yes

[Bernard Marjaba]

...?

[Bernard Marjaba]

hello? this is urgent...

[Mohamed Benziane]

You need to be a jira admin to see the Where is my field button, it's appear when you click on the Admin button next to the transition workflow on the old issue view.

You will be able to select a field and jira will tells you if you can see it in your issue or not and why

[Bernard Marjaba]

I do not see any transition work flow.. where do i find it? Can you please provide detailed step by step instructions on how to properly show the field that i have manually added? 

[Mohamed Benziane]

Here a screenshot to help you find the where is my field button. A popup will open to let you select which field you're looking for.

[Bernard Marjaba]

I am switching to the old issue view, yet nothing is changing. The issue view remains the same. after switching.

[Bernard Marjaba]

please note that I my account is still the free version, does that make a difference?

[John Funk]

Ah, that probably affects it somehow - not familiar with the free version. 

You might try this. Open a an issue in the full issue detail view (meaning open the issue).

Then add this at the end of the URL:

?oldIssueView=true

See if that puts you in the old view that Mohamed shared above. 

[Bernard Marjaba]

I tried doing that, it's still in the new view.

[John Funk]

You should put in a support ticket with Atlassian to get it all straightened out. Once you get a resolution, can you update this post so we can close it out? 

https://support.atlassian.com/contact/

[Bernard Marjaba]

it keeps taking me back to the community, no option for putting in a support ticket

[Bernard Marjaba]

[Mohamed Benziane]

You are on free plan, the support is the community. If you want the atlassian support you need to upgrade 

[Mohamed Benziane]

I think you need to take a lookt at this page. There are some limitation on the free plan

https://confluence.atlassian.com/adminjiracloud/limitations-in-jira-cloud-free-plans-979432180.html

[Bernard Marjaba]

so in order to solve a technical issue i am facing, i need to upgrade and pay?

[Mohamed Benziane]

no, if you need help you need to raise a ticket on the community and we will do our best to help you. But if you doesn't want the community support then yes you need to upgrade and pay.

[John Funk]

@Bernard Marjaba  - as the project administrator are you able to go to Project Settings? And once there, can you click on Screens?

There might be multiple screen schemes then listed. Choose the one that lines up with the Issue Type you want to see.

On the next screen you will see the list of screens available for that screen scheme (there may be only one). Then click on the link to the screen.

On the next screen, you should see all of the fields. Verify that the field you want is on that screen. If not, then add it. 

[Bernard Marjaba]

It finally worked, took 2 days after upgrading to the standard version, don't know why. I think this ticket can be closed now. Thank you for your support gents.

[John Funk]

Great - glad it is now working for you!