The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Can I set up the Customer Portal to display all issues for a certain site?

Rhonda Urbanczyk
Rhonda Urbanczyk
January 27, 2020

I  have a custom field in my issues called "Site", which is where our team notes the site that the request impacts.  Each site has several stakeholders, and I would like them to be able to see all of the issues for their site.

I've been going crazy looking for an answer, and I just can't find one - any assistance would be so greatly appreciated!

 

Rhonda

Watch
Like Veera likes this
842 views

1 comment

Comments for this post are closed

Community moderators have prevented the ability to post new comments.

Veera
Veera
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 27, 2020

@Rhonda Urbanczyk 

You can achieve this by putting the stakeholders into seperate Organisations based on the Site, and share all the relevant tickets with that Organisation.

With that all the stakeholders can see tickets created by others in their Organisation. 

You may refer to below document for more details.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-grouping-customers-into-organizations

Like
Reply

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Get the most out of Jira Service Management

Jira Service Management

Start with basic Jira Service Management terms and navigation. Then, discover how to solve customer problems efficiently.

1.6h Beginner
Free

Learning Path

Adopt ITSM practices to deliver exceptional service

Jira Service Management

Learn IT service management principles and configure Jira Service Management to implement ITSM processes.

1.8h Beginner
Free

Atlassian Certified Associate

Jira Service Management Agent Essentials certification

Jira Service Management

Prove you know what’s essential to providing efficient and resolution-focused service in Jira Service Management.

Certification
groups-icon
JSM News & Discussions
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security