Watch Now! What’s new in Jira Service Management: AI and Ops Insights

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If you weren’t able to attend Team ‘25 don’t worry, we’ve got you covered!

Watch Now! What’s new in Jira Service Management: AI and Ops Insights, where we’ll recap all the exciting announcements for Jira Service Management at Team ‘25.

Plus we’ll give you a sneak peek into what’s coming next! You can expect to hear about:

• Enhanced AI-powered employee support features like Virtual Service Agents, AI knowledge article creation, and new capabilities specifically for HR teams, from templates to help centers, that enable streamlined HR processes.

• Reimagined ITOps functionality, from using Jira Service Management with Compass, to using AI throughout the lifecycle of an incident to get to resolution faster.

• Continued improvements for service management at scale, including further enhancements to Assets.

The world of service management is rapidly evolving - don’t fall behind! Register now to join the webinar and get your questions answered live, or to get a link to the on-demand version you can watch at anytime. Already have questions? Drop them in the comments below and we’ll do our best to answer them live during the broadcast or here after the event.

Watch Now.

[Rodney Estrada]

Would be great to learn how AI is making Assets (reporting, automation, etc..) better. TY

[Brian Hill]

Great session, really enjoyed seeing how Atlassian Rovo is enhancing Incident Management and HR operations - thoroughly recommended viewing.

[Natalia Vakulenko]

Hello @Silvia Davis

I was registered for the webinar but could not join it on 28th May. I assumed there would be a recording available. However, I can not find any. Would it be possible to get access to it?

Many Thanks!

Natalia Vakulenko

[Benjamin Swan]

It's been 3 days... awaiting the recording with baited breath!

@Silvia Davis 

[Silvia Davis]

Hello @Rodney EstradaWe are working on creating AI agents to support assets and analytics. If you have some specific use-cases, can you create a request so we can follow-up with you?

Thanks and have a great weekend! Silvia

[Silvia Davis]

I am glad you enjoying learning about the new AI features @Brian Hill!

It can certainly make everyone's life easier! What was your favorite feature?

[Silvia Davis]

@Benjamin Swan @Natalia Vakulenko 

Thanks for the message here. The webinar is now available here: Jira Service Management - What is new from Teams'25 - AI and OPs Insights.

Have a nice weekend! Silvia

[Silvia Davis]

Hello everyone, I will be posting the Q&A of the webinar here next week. ;-)

In the meantime, have a enjoyable weekend, Silvia