🎉 Rovo Service is now GA!

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Ready to ramp up AI-first employee service? We’re thrilled to share that Rovo Service, the latest in agentic AI for Jira Service Management, is rolling out this week for internal employee support workflows like ticket resolution and HR onboarding.

Today when a ticket is opened, employees and supporting teams often end up stuck in a loop of follow-up questions, chasing approvals and hunting for information. Simple asks like “I need access to Figma” or “Please give my new team member a laptop” quickly turn into multi-day scavenger hunts across tools and teams.

Rovo Service changes that by turning these moments into intelligently automated experiences rather than time-consuming manual tasks. It pulls in context from existing knowledge, past tickets, company policies, and common workflows to understand what someone is trying to do, then uses using AI to route, answer, and act across them.

 

We’re excited to show how you can integrate Rovo Service into two of the most common internal support workflows: Request resolution management and HR onboarding.

Note: Rovo Service is being gradually released and will be available on all applicable instances over the next few weeks.

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Resolve complex requests faster

What looks like a “quick question” in the queue often hides a complex, multi-step workflow. Without the right context at their fingertips, support agents are forced into back‑and‑forth pings, manual approvals, and copy‑pasting from past tickets just to move a single request forward.

Rovo Service acts as a context-intelligent teammate, generating a recommended resolution plan for each incoming ticket and orchestrating multi-step workflows to resolve requests fast. Tapping into the power of the Teamwork Graph, Rovo Service pulls from trusted knowledge, troubleshooting steps from past similar tickets, and defined company policies to create the right path forward. You can review and adjust the plan as needed, then let Rovo carry it out – keeping humans in control while minimizing manual work. The result? Less tedious back-and-forth, and faster resolution for employees.

 

Where teams are using it today:

• Tool and group access (e.g., SaaS apps, internal groups, distribution lists)

• “How do I…?” questions about policies, benefits, and internal systems

• Simple help-seeker questions that can be resolved from existing content

Read more about resolving requests with Rovo Service →

Resolution management in Rovo Service is available in all Standard, Premium and Enterprise Cloud editions.

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Streamline new employee onboarding

Onboarding is one of the most important experiences in a company – and one of the messiest. HR, IT, managers, and facilities all own different pieces, and new hires often feel that fragmentation.

Rovo Service helps HR teams quickly create consistent onboarding journeys that are grounded in process documents and conversational inputs. HR admins and managers can create, edit and configure an onboarding journey with Rovo Service and also assign tasks such as software provisioning to the agent.

Rovo Service helps HR teams deliver journeys that feel like a single, guided experience: what to do now, why it matters, and where to go for help. For HR and People teams, it means fewer manual checklists, fewer one-off emails.

 

Where teams are using it today:

• Create and configure onboarding journeys

• Configure steps in an onboarding journey to be customisable

• Execute steps like software provisioning with human supervision

Read more about creating employee onboarding journeys with Rovo Service →

HR onboarding plans in Rovo Service is available in all Premium and Enterprise Cloud editions.

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Let us know what you think!

This is just one step toward delivering fully autonomous service desks for Tier 1 requests, and we can’t wait to hear your feedback. Drop a comment below to let us know what you think, any questions you have, or what you’d like to see next from Rovo Service!