New to Jira Service Management? 🌟➡️ Start here! ⬅️🌟

[Megan Osifeso]

Hello all! New to the group and poking around. Glad to be here and happy to meet y'all. Excited to learn more coming from zero knowledge of JSM.

[Dave Rosenlund _Trundl_]

Welcome, @Megan Osifeso. You may be interested in the virtual Atlassian Community Events chapter called ITSM/ESM Masters. Our meetups happen online, and we are focused on all things Atlassian Service Collection. Especially, JSM. 

[Maarten Breesnee]

hi from another jsm newbie

[Mirek]

Hello all! Nice to see so many people interested in JSM. I am actually not so new to it on Server / DC but I recently try to catch up on all of those Cloud JSM features (especially after Opsgenie merge..  adding AI features etc.). Hope that this group can help achieve that! :) 

[Juan Carlos Pin]

Hi everyone!!! Greetings from Spain!

[Charlene Freeman]

JSM Newbie here. 

[Martin Runge]

I’ve been a member of this community for a long time, but I realized I’ve never actually introduced myself! I’m Martin Runge, currently Head of Atlassian at XALT.

I’ve spent the last 15+ years working across the Atlassian stack—from founding my own consulting firm to my current role. My heart really beats for ITSM and Jira Service Management; I’m an Atlassian Certified Expert and ITIL 4 Managing Professional, so I love digging into the intersection of lean processes and tool automation.

[Charlene Freeman]

HI JSM newbie here - looking to learn more about JSM. Thanks!

[Carsten Severin _KUMAVISION AG_]

Hi everybody, I'm looking for good input on JSM and CSM—I'm sure I'll find it here.

[Lukasz Modzelewski]

I'm a long-time JSM user but a total newbie to AI agents in support. :)
I'm a big fan of the human touch, but I'm excited to see how AI can help at scale - hoping to pick up some best practices here!

[Arsheen Banu Syed]

Hi Everyone,

I have just joined the group and wanted to say hello. I have been working with Atlassian products for 5+ years, and I enjoy learning new things and exploring different areas within Atlassian.

Looking forward to learning from everyone here and contributing where I can.

Regards,

Arsheen.

[Kayson - DevSamurai]

Hi everyone! 👋

I’m Kayson, and I’m excited to be a part of the Jira Service Management community. I’ve been working with Jira for 1 year. I’m here to learn from others, share insights, and contribute to discussions. Looking forward to connecting with you all!

Feel free to reach out if you ever want to chat or collaborate!

[Yelizaveta Otroshchenko]

Hi everyone!

I worked with JSM one year as project admin.

I like so match this prodact.