Bite-sized Learning: On-call schedule notifications with JSM ChatOps

[#1]

Hi everyone! We’re back with another edition of Bite-sized Learning!

For this instalment, @Himanshi Gaba will introduce us to On-Call schedule notifications on Slack via Jira Service Management ChatOps!

Himanshi will walk you through the process of connecting the Jira Service Management on-call schedule to a Slack channel using the ChatOps bot. You’ll learn how to ensure your JSM site is linked to the correct Slack workspace, and the steps required to configure notifications in Slack. Plus, how to use an alias for invoking the on-call person.

We’ve also got a brand new kudos badge for you - the Bite-sized Learning: On-call Schedule Notifications via JSM Ops badge!

Here’s how you can learn & earn -

1. Watch Himanshi’s Loom to learn:

2. Complete the short, 5 question quiz below to earn your badge!

Not seeing the quiz? Make sure that you are logged into Community and that you have joined our Kudos program.

So, there you have it! You’re ready to start using ChatOps to help you set up on-call notifications in Slack . Nice one!

Want to keep learning? Check out the rest of our Bite-sized Learning series!

[Andy Gladstone]

Love waking up to a good bite-sized-learning module and eating some confetti for breakfast!

[MishManners]

Oooo more badges!

[pawarsachin84]

Thank you and great insights about On-Call schedule notifications on Slack via Jira Service Management ChatOps! 

[Anwesha Pan _TCS_]

Thanks @Himanshi Gaba for the quick insight about On-Call schedule notifications on Slack via Jira Service Management ChatOps! 

And thank you @Angelie Stephens  for sharing the video.