The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

You are running release CR4.8.7 FE4.8.7 error

tsahigatenio
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 5, 2023

When I tried to login to Crucible, i got the following error. 

You are running release CR4.8.7 FE4.8.7  

what should I do in this case?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Martin Runge
Community Champion
June 25, 2026

Hi @tsahigatenio

Welcome to the Atlassian community!

That message isn't the actual error but the standard footer added to all Fisheye and Crucible pages and error screens. When a login session crashes or has issues, this footer is often the only visible text.

I would:

  • A corrupted browser cache or session cookies frequently causes the login page layout to crash. If an incognito window works, clear your browser's history and cookies.
  • Look directly above that text or press F12 to open your browser's developer console. Look for the actual underlying code and errors (such as an HTTP 500 Internal Server Error or a timeout).
  • If it is a server error, you will need to inspect the atlassian-fisheye.log file on the server at the exact timestamp of your login attempt to see what blocked the request.
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events