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Not able to login to crucible with the credentials

Ravi Pranav Boppuri
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 17, 2023

Hi Team,

 

If I am trying to login to crucible with the specified Atlassian credentials. I am getting the below and was not to login. 

It is throwing "password incorrect or unknown user."

If I try to reset the password, then I am getting an error "cannot update the password for a specified user." 

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Tinker Fadoua
Community Champion
July 6, 2026

Welcome to the Atlassian Community @Ravi Pranav Boppuri !

I know it has been a long time since you posted this question. I only came across it today.

Please feel free to submit a new one if you are facing any challenges. We will make sure to get back to you.

Best,

 

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