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Request participants email id is not capturing in automation for Jira email

Mahesh Kallepalli
Mahesh Kallepalli
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August 5, 2021

Dear Team,

We are using Email ID: {{issue.Request participants}} to capture email Id in automation.

In server it is working and displaying email id. Cloud it is not displaying email id and showing random numbers. Kindly help me to resolve this issue.

Please look into the screen shot attached.

 

request participants error.JPG 

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Mahesh Kallepalli
Mahesh Kallepalli
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
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August 6, 2021

 

The right smart value to display the names would be
{{issue.Request Participants.emailAddress}}

{{issue.Request Participants.displayName}}

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