JIRA automation

Hi, I am trying to create the notification if the new issue is created in the project. Below is the rule I created:

[ When: Issue created.

If: Status is one of Backlog

Then: Send email

Reporter ].

The audit log status of this rule is 'Success' but no notification emails received. I've checked in junk etc. What could be the reasons? Thanks.

2 comments

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Hi Sunny,

Are you not able to use the Notification Scheme for the project to send a notification on Issue Created?

Are other notification from Jira working - ie meaning your email server is correctly configured to work with Jira?

Rick

Can you please tell if its server or cloud?

Also, please share snapshots(rule and audit logs) in order to be able to give better advice on this.

Also, will be good if you can do a quick test using manual trigger rule to test "Send email" action.

Thanks
Sherry