Service Accounts & Integrations: Gathering Customer Feedback for Future Improvements

[#1]

Hello Data Center community!

We’d love to hear how you and your team integrate external systems. Join a 60-minute remote interview to share your real-world workflows and help us make Service Accounts even better for you.

Fill in the form to join the research.

Our goals are to:

• analyze your real-world workflows.
• understand which APIs and protocols you use.
• validate whether new Service Accounts functionality meets your security, compliance, and operability needs.

Service Accounts has been a long-requested capability. Introducing it now can simplify your integrations and strengthen security foundations ahead of any future Cloud migration. This functionality is also coming to Atlassian Cloud. Learn more about the Cloud rollout.

If you manage external integrations, we’d love to learn from your use cases and challenges.

What’s involved in the research

• A 60 minute one-on-one Zoom interview (recorded for note-taking only).
• A thank-you: optional $100 USD gift card after the session.

Why participate?

• Influence Service Accounts roadmap and integrations.
• Highlight your security and compliance needs (such as least privilege, rotation, or auditability).
• Share integration patterns (OAuth 2.0, webhooks, or app links).

Who we’re hoping to speak with

• Admins, platform owners, or engineers managing non-human access via APIs or automation.
• Teams integrating with external systems (for example, SIEM/SOAR, CI/CD, ERP, ITSM, data lakes, monitoring, or identity).
• Organizations transitioning from legacy auth to OAuth 2.0.

What we’ll cover

• Your top workflows powered by Service Accounts (such as CI/CD updates, change records, or sync).
• APIs or protocols you use today and desired improvements.
• Security, audit, and lifecycle management (provisioning, rotation, revocation, least privilege).

Fill in the form to join the research

If you would like to participate in the research but the proposed interview time doesn’t suit you, please leave a comment below with your timezone. We will try to propose a suitable time and include it in the calendar.

Thank you for helping us shape the future of Service Accounts.