Introducing Data Center Community licenses

[Gerald MURIEL]

Thank you Atlassian for this clarification! This will be a big help for our Organization.

[Rami Khader]

Hi @Alison Huselid 

We already have Jira /Confluence server community licenses for more than 5+ but when we applied today to get the discount for the Cloud, I got a message saying we are not qualified!

Rami

[kayode.faith]

Rami Hi, 

I was going to obtain DC license about a month ago. We also have the community license for server.  I think you have to submit the docs online to qualify again, I think Atlassian just wants to update their info regarding your organization.

I had to get our compliance department to fill in the form here.

Hope this helps.

Kayode.

[Rami Khader]

Hi @kayode Thanks for your reply.

I already applied but our organization is international organization part of the united nation so it is not register in a country :) but we got the rejection after filling the form.

We already have data center licenses but we are deciding to move to cloud.

Rami

[Adrian Smith]

Hi all, we made the change to the Data Center Community Licenses when they first became available.

However, I'm now having trouble getting Community Data Center licenses for some of the marketplace apps we've relied on for years.

The Pricing FAQs on marketplace listings actually say...

"Community and open-source licenses are notavailable for Data Center apps" (and that typo is not mine :)

Which contradicts this original announcement from Atlassian.

Server-licesense work for some apps, but if there is an actual DC version, we seem to be out of luck? (ie I get the full commercial price when I try to add one to my cart).

Has anyone else been hit with this?

[Steffen Opel _Utoolity_]

Hi @Adrian Smith, an authoritative answer would need to come from Atlassian of course, though as a  Marketplace Partner I can confirm that we have more than a dozen Data Center Community licensees :)

Also, if you click through the Atlassian Community License Request form, right after the host product there is a free text field that states "Please list the Marketplace Apps you are interested in".

So I'd hope that Pricing FAQ is outdated!

[Matthias Gaiser _K15t_]

@Adrian Smith, I can also confirm what @Steffen Opel _Utoolity_ said.

I work for a marketplace partner and can see multiple Data Center community licenses for our app in our license report. At the same time, I'm using a community license for my voluntary activities including apps.

Hmm.. if I try to order via my.atlassian.com, I also see only licenses with the price tag. But I would also go the route that Steffen suggested by filling out the form again.

Please let us know if you succeed.

[Adrian Smith]

@Matthias Gaiser _K15t_ , @Steffen Opel _Utoolity_ 

Very late answer here!

At the time I wrote (18 months ago) I was eventually able to get Community License for Data Centres App by installing a Free Trial first and then adding a license.

However, this has very recently stopped working and I now when I try to add a license for a Data Centre App the cart has the full price!

Has something else changed recently?

@Alison Huselid  

[Matthias Gaiser _K15t_]

@Adrian Smith, as I've shared in the other thread:

I've also recently renewed our Confluence DC license along with several marketplace apps. It was like asking for a new license via the same link.

The extension worked fine for Confluence and the apps - no problem at all.

[Ingo Schalk-Schupp]

The same does not appear to be available any longer as of June 2026. Only "Cloud" and "Cloud Enterprise" can now be selected.

[Matthias Gaiser _K15t_]

Oh no - @Ingo Schalk-Schupp, I also need to renew my licenses soon. I guess, I'll go ahead and try that some time soon as well. Please share it here in case you've found a solution to that.

[Ingo Schalk-Schupp]

You can now create a support ticket with Atlassian to have your existing licences extended. Here's a snippet from the reply I received to my support ticket:

Great news — yes, your existing Data Center Social Impact (formerly Community) licenses can still be renewed. Data Center licenses for Jira, Confluence, and Marketplace apps remain 100% off for approved nonprofit organizations until the Data Center end-of-life date (March 28, 2029).

Regarding the https://www.atlassian.com/software/views/community-license-request — you're correct that it currently only shows Cloud and Cloud Enterprise options. This is because Data Center Social Impact licenses are provisioned internally through our systems (ADA) and are not available through the self-service form. This doesn't mean they're unavailable — it's simply a different process.

[Ingo Schalk-Schupp]

@Matthias Gaiser _K15t_ please find a solution above, cheers!

[Matthias Gaiser _K15t_]

Thank you, @Ingo Schalk-Schupp - I appreciate that a lot.

[Matthias Gaiser _K15t_]

I was also able to renew my DC Community Licenses. I've clicked on the renew link in the banner message which was shown to me. This led me to my.atlassian.com where I was able to self-serve the renewal with a $0 price for Confluence and the involved apps.