Discover what’s new: Jira Service Management 🤝 Rovo connectors for Data Center plus more updates

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Large enterprises navigating dual-deployment environments on their journeys to becoming cloud-first often find it challenging for teams to stay connected, aligned, and working together smoothly. Rovo connectors for Data Center are here to help. With personalized enterprise search, chat, out-of-the-box agents, and highly tailored agentic workflows, Rovo empowers every team to harness AI’s potential. Now, with Rovo connectors for Data Center, you can seamlessly connect your Jira, Jira Service Management, and Confluence Data Center instances to Rovo even before a cloud migration is complete.

Add Jira Service Management to your Rovo knowledge base

Support teams often face delays and frustration when knowledge is siloed in different tools. With Rovo connectors, Jira Service Management content is seamlessly integrated into your organization’s AI-powered search, breaking down barriers and enabling support teams to deliver faster, more informed responses.

As part of the Jira Data Center connector setup process, your JSM content will now be ingested into your Rovo knowledge base. This unlocks powerful new use cases for your support teams, improving customer satisfaction and reducing resolution times where you can:

• Get information fast with search: Instantly surface relevant JSM tickets, knowledge base articles, and more, no matter where they live.

• Streamline with connected chat conversations: Enable agents to resolve tickets faster with AI-powered chat, surfacing answers and context from across your organization.

• Up level with Rovo agent support: Lean on Rovo agents to triage issues, provide step-by-step guidance, and expedite faster responses

To get started, use this this step-by step guide to start accessing the Rovo connector today.

Set Confluence allowlists for enhanced security

Safeguarding sensitive information and maintaining precise access controls are critical responsibilities for every admin. That’s why we’ve added allowlist capabilities to the Rovo connector for Confluence Data Center, giving you even more granular control over how your Confluence data is managed and accessed. During the setup process, you can now apply the following controls:

• Auto update vs. manual control: Choose whether a new Confluence site will automatically be ingested into the Rovo knowledge base or require you to manually add it.

• Allowlist selection: Easily check all or remove specific pages from your allowlist, ensuring only the right content is accessible to Rovo.

Furthermore, Rovo ensures that search results are always filtered by each user’s actual access rights, maintaining privacy and compliance with your organization’s security policies.

Ingest Confluence attachments to Rovo

The breadth of knowledge within Confluence consists of more than just pages. Attachments such as PDFs, images, spreadsheets, and more make up essential parts of your knowledge base. With the Rovo connector for Confluence Data Center, attachments can now be fully searchable, ensuring your teams can easily discover the information they need, no matter the format.

Ready to start using the Rovo connector for Confluence Data Center? This step-by step guide will walk you through the process.

Activate the Rovo connectors today

With the Rovo connectors for Data Center, you can break down organizational silos, create alignment, and champion efficiency without waiting to complete a full migration. Extend AI-powered workflows to your Data Center environments while maintaining robust governance and permission structures, thanks to guardrails that protect your sensitive data.

Ready to add the wealth of knowledge in your Data Center deployment to your Rovo knowledge base? Here’s are the guides with detailed instructions for how to get started.

• Connect Jira Data Center to Rovo- Requires LTS compatibility 10.3.10 or later

• Connect Confluence Data Center to Rovo - Requires LTS compatibility 9.2.6 or later

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