LDAP sync worked but unable to login

[Ravi Kumar]

Hey Team, 

I am trying to switch Crowd directory from AD to Jumpcloud Open LDAP directory, everything is good with settings , Full sync completed and users, groups all are imported. 

However, if we use our Jumpcloud Credentials to Login into Crowd it says invalid Login. 

What am i missing ? Could any experts help me. 

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Ravi Kumar ,

please check crowd application settings. In particular check that your directory is in first position. I think that there are user with the same username in more than one directory. In this case directory oprder in the application configuration could solve your issue.

Hope this helps,

Fabio

[Ravi Kumar]

I was able to fix this there some variables within the settings which fixed it. I dont recall now as we retired crowd. But thanks for the comment.

[Fabio Racobaldo _Catworkx_]

I'm happy for that @Ravi Kumar . Please mark this question as resolved by accepting answers

[Chi Am _Addon-Solutions_ · Accepted solution]

Hi @Ravi Kumar

You have successfully configured your identity provider with :

Identity provider Entity ID

Identity provider SSO URL

Public x509 Certificate

??

I invite you to take a look at these documentations : 

https://jumpcloud.com/support/integrate-with-atlassian-cloud

https://community.atlassian.com/t5/Articles/Setting-up-SAML-SSO-with-JumpCloud/ba-p/1599938

https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/

[Ravi Kumar]

Hey no , this is not about the SSO with Jumpcloud. This is about Open LDAP integration between Jumpcloud and Atlassian Crowd.