How can users change their passwords (Crowd -> Bitbucket) ?

[Albert Manuel]

Hello,

I have 2 instances - Crowd and Bitbucket.  Crowd is acting as a user manager - there is where I make all the changes.

But how can normal users change their own passwords?

In bitbucket is says: "You cannot edit your password as it is stored in a read-only user directory."

Ok i get it, is normal but still how can a normal user change their password? Can they access somehow crowd and change their passwords?

Thanks

[LynnG]

Yes, that's normal behavior.

When Bitbucket is connected to Crowd and the user directory is read-only, Bitbucket cannot change passwords itself. Password management must happen in the directory where the password is actually stored.

The answer depends on Crowd's backing directory:

If Crowd stores users in an Internal Directory

Users can typically change their password through Crowd's user management interface (if self-service features are enabled and users can access Crowd).

If Crowd is connected to Active Directory / LDAP

Users generally cannot change their password in Bitbucket or Crowd unless password write-back is configured and supported. Instead, they must change it through:

• Windows Ctrl+Alt+Del → Change Password
• An AD self-service password portal
• IT support processes

Check your Crowd directory configuration

In Crowd Administration:

Directories → Your Directory

Look at:

• Directory Type (Internal, Microsoft Active Directory, LDAP, etc.)
• Whether the directory is read-only
• Whether "Delegated Authentication" is enabled

If the passwords are stored in AD, then Crowd is usually just authenticating against AD and users should change passwords in AD, not Crowd.

Can users log in to Crowd directly?

Yes, if:

1. They have access to the Crowd URL.
2. Crowd self-service features are enabled.
3. The directory supports password changes.

However, if the underlying directory is an AD/LDAP directory configured as read-only, Crowd will generally not allow password changes there either.

So the key question is:

What type of directory are your Crowd users coming from?

• Internal Crowd directory
• Microsoft Active Directory
• LDAP
• Another Jira/Crowd instance

That determines where users must go to change their passwords.