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why can't i access my url

Marisa Burt
June 3, 2026

How do i get it reactivated?

I never got an email that they were ready to deactivate my account.

How often do I need to login to keep my account. How do i get a download so I can just get a dump of this info? Pay for an account? Is my data gone?

 

1 answer

0 votes
Matteo Vecchiato
Community Champion
June 3, 2026

Hi @Marisa Burt ,

Thank you for your post.

The inactivity time should be 120 days, after it the subscription is deactivated.

There is algo a retention period.

Please have a look into the following thread: https://community.atlassian.com/forums/Confluence-questions/Request-to-Restore-Deactivated-Confluence-Cloud-Site/qaq-p/3191178 

Hope it helps

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