Request to Restore Deactivated Confluence Cloud Site

[Albert Gonzalez Muñoz]

Hello Atlassian Support Team,

My Confluence Cloud site was deactivated due to inactivity. I’d like to request that it be restored, if the site is still within the retention period. The site URL is: https://projectalfaomega.atlassian.net/wiki/spaces/FindAR/overview

Recovering this documentation is important for me, so I’d really appreciate it if you could advise on the next steps and help as soon as possible.

Thank you for your assistance,
Albert 

[Trudy Claspill · Accepted solution]

Hello @Albert Gonzalez Muñoz 

Welcome to the Atlassian community.

When was your site deactivated?

I have seen documentation that the retention period can be as short as 15 days or as long as 60 days. If it has been more than 60 days then it is unlikely the data can be recovered.

To find out if the data is recoverable and the site can be reactivated you will need to contact Atlassian directly. Here we are a user community and do not have access to help you restore a deactivated site.

To contact Atlassian directly about this complete and submit the form at their Billing, Licensing, Pricing site:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Albert Gonzalez Muñoz]

Can you tell me exactly how to do it or what's wrong with my space? I don't understand what's happening.