why are guests getting the message that all the licenses are used?

[Land Programs]

we have 10 users so should be able to add 50 guest....we only have 13

[Nikola Perisic]

Welcome to the community @Land Programs 

I haven't quite understood your question. So, you the guests receive the message that all licenses are used...There is no limit of how many guests you can add to your space. It would be the best to send a screenshot of the issue (blurring all of the confidential data).

[Land Programs]

[Nikola Perisic]

Please refer to this page right here: https://confluence.atlassian.com/cloudkb/what-happens-when-you-exceed-your-user-license-limit-in-confluence-cloud-1108477079.html

[Land Programs]

these are invited guests....not users

[Nikola Perisic]

Understood, can you clarify what this means: we have 10 users so should be able to add 50 guest....we only have 13?

[Land Programs]

we have 10 USERS  and 13 GUESTS

[Nikola Perisic]

I've added someone from Atlassian or community to assist us here.