want to disable 2FA without Atlassian account password*

[John Wong]

I think I enabled 2FA before.  I cannot login Confluence now and I want to disable 2FA.   But I forgot Atlassian account password.   What can I do?

[Marc -Devoteam-]

Hi @John Wong 

Contact the administrator of the instance you want to login to to disable @FA on your account.

If this is on your private account and you don't know the password, then take the next steps

1. Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).
2. Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.
3. Under How can we help you?, select Your Account
4. Under Choose a topic, select Login Issues.
5. Fill in the details.

If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

[Arkadiusz Wroblewski]

Hello @John Wong 

Thats your private account or managed by organisation ?

Best,

Arek🤠