user count exceeded but users disabled and removed from global can use flag

Hi Paul,

Confluence calculates the license by counting active users that have CAN USE permission, bellow you have some queries that may help you to understand which user is counting towards the license:

• Show active users with CAN USEpermission:

  select distinct u.user_name, count(*) as "Number of groups with can-use that this user is member" from cwd_user u
  join cwd_membership m on u.id=m.child_user_id join cwd_group g on m.parent_id=g.id join cwd_directory d on d.id=g.directory_id
  where g.group_name in (SELECT PERMGROUPNAME FROM SPACEPERMISSIONS WHERE PERMTYPE = 'USECONFLUENCE') AND u.active = 'T' group by u.user_name;

• Show the list of group for active users with CAN USEpermission:

  select u.id, u.user_name, g.group_name, d.directory_name from cwd_user u
  join cwd_membership m on u.id=m.child_user_id join cwd_group g on m.parent_id=g.id join cwd_directory d on d.id=g.directory_id
  where g.group_name in (SELECT PERMGROUPNAME FROM SPACEPERMISSIONS WHERE PERMTYPE = 'USECONFLUENCE') AND u.active = 'T';

• Show active users with ADMINISTRATECONFLUENCE or SYSTEMADMINISTRATORpermissions:

  select u.id, u.user_name, g.group_name, d.directory_name from cwd_user u
  join cwd_membership m on u.id=m.child_user_id join cwd_group g on m.parent_id=g.id join cwd_directory d on d.id=g.directory_id
  where g.group_name in (SELECT PERMGROUPNAME FROM SPACEPERMISSIONS WHERE PERMTYPE IN ('ADMINISTRATECONFLUENCE','SYSTEMADMINISTRATOR')) AND u.active = 'T';

I hope this helps

Cheers