the license key is not working

[Ariia]

im getting   

"That's not a valid license key."

i just updated license

[Nic Brough -Adaptavist-]

Ok, there's not a lot to go on there.  There should be more of an error message, but if not, we'll need to know the *exact* steps you have gone through: how have you taken the key from your atlassian account through to the confluence licence page?

[Ariia]

renewed license for the correct product 

copy pasted the new key into the panel in admin settings

this is where the error appears

[Nic Brough -Adaptavist-]

Ok, that's not quite what I was hoping for, but let me explain why.  All too often, we hear "I just copied and pasted the licence" and find out that is a huge oversimplification, and actually the cause of the problem.

What I am hoping you are doing is:

• In a compliant-standard browser, open my.atlassian.com and go to the licence list
• Click on the licence-key box for Confluence
• Double-click or select the whole key
• Hit ctrl-c or edit -> copy
• Open a second tab or window into Confluence, login as an admin and go to the licence page
• Clear out or select the whole existing licence
• Paste the new one in

What usually happens here is people don't tell us "we copied the licence into word/text-editor/email and jumped through another 12 things that might affect the content of the text".   In almost all cases, we see people going through things that interpret spaces or line-feed/carriage-returns incorrectly.

Is the really simple process what you are doing, or are you going through anything else at all?