restored from upgrade failure but I am getting java error

[Angelo H Kang]

Error message from Confluence even if Postgres and Jira were restored  and Confluence restored too but with this error.

HTTP Status 500 - com.atlassian.confluence.tenant.VacantException: Confluence is vacant, a call to tenanted [public abstract net.sf.hibernate.connection.ConnectionProvider net.sf.hibernate.engine.SessionFactoryImplementor.getConnectionProvider()] is not allowed.

type Exception report

message com.atlassian.confluence.tenant.VacantException: Confluence is vacant, a call to tenanted [public abstract net.sf.hibernate.connection.ConnectionProvider net.sf.hibernate.engine.SessionFactoryImplementor.getConnectionProvider()] is not allowed.

description The server encountered an internal error that prevented it from fulfilling this request.

exception

java.util.concurrent.CompletionException: com.atlassian.confluence.tenant.VacantException: Confluence is vacant, a call to tenanted [public abstract net.sf.hibernate.connection.ConnectionProvider net.sf.hibernate.engine.SessionFactoryImplementor.getConnectionProvider()] is not allowed.
	java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:273)
	java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:280)

[Kiran Panduga {Appfire}]

Hi @Angelo H Kang, 

It appears to be an issue with hostname not resolving to an IP address.

Please go through the below KB article to address this issue.

https://confluence.atlassian.com/confkb/confluence-generates-confluence-is-vacant-error-on-install-779164449.html

Thanks,

Kiran.