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"Page tree failed to load".

Tony Seda
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 23, 2020

I just created my account.  As soon as I logged in nothing appeared in the page except "Page tree failed to load".  Also a pop up appeared "Something went wrong.  Refresh the page and try again." I refresh, but nothing changes.  Suggestions?

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Mike Backhouse
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 18, 2020

(removed)

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Diego
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2020

Hello there @Tony Seda !

I just created a new Atlassian Account and Confluence site to try and replicate the behavior you specified. However, everything worked as expected.

With this in mind, I would like to ask you a few questions:

 

  1. Is this happening with another Confluence user?
  2. Is this behavior present while using another browser?
  3. Would it be possible for you to share some screenshots of the error with us?

 

When sharing the screenshots, just be sure not to disclose any sensitive information. Our community is an open space and everyone can see everything posted here.

 

Let us hear from you!

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