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not sure why I cannot search & see any confluence page in my Confluence

Chong Fee Wah
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June 18, 2026

I was told as long as I'm log in using company email address, I should be able to see the following confluence page (FMMv XFT - FMMv - Confluence), but it keep showing "don't have access" and didn't re-route me to apply for access. I have no idea what is the problem. Could you please advise?

2 answers

0 votes
Jan
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June 18, 2026

Hi,

Simply being logged in with your company email does not automatically grant access to all Confluence spaces or pages. Access in Confluence is controlled at multiple levels — space permissions, page restrictions, and group memberships — and any one of these can block access independently.

The fact that you are not being redirected to an access request page is a separate issue. This typically happens when the page has explicit restrictions applied directly to it (rather than inheriting from the space), which can suppress the standard access request flow.


What To Do

Since the self-serve access request isn't triggering, please try the following:

  1. Contact the Space Administrator directly — The owner of the FMMv Confluence space can grant you access immediately. You can usually find the space admin by going to the space (if you have any access to it) and checking Space Settings → Permissions, or by asking your team lead who manages that space.
  2. Check your Confluence group membership — Ask your IT or admin team to confirm that your account has been added to the correct user group that has access to this space. Being on a company email alone is not enough if your account hasn't been assigned to the right group.
  3. Ask the person who directed you there — Whoever told you that you should have access likely has access themselves. Ask them to either grant you access directly or escalate it to the space admin on your behalf.

Best,
Jan

0 votes
Arkadiusz Wroblewski
Community Champion
June 18, 2026

Hello and welcome to Atlassian Community @Chong Fee Wah 

Logging in with your work email doesn't automatically grant access, which is why the page won't show up in search.

Since you don't see a "request access" button, please ask the person who shared the link to have a Confluence admin add you manually.

We as Community members are not able to setup your internal permissions.

Best,

Arkadiusz 🤠

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