how to reactivate the free trial subscription

[chayma jeballi]

i didn't pass the 10 user o, jira but the subscription is canceled

[Rajat Pratap Singh]

Hi @chayma jeballi 

Go to admin.atlassian.com -> Select your site.
Navigate to Billing -> Select 'Manage' next to the subscription.

Check the subscription status:

• If it shows Canceled, click Add subscription and select Jira Software Free.
• If it shows Suspended, you may need to confirm Downgrade to Free.

Hope this helps!

Regards
Rajat

[chayma jeballi]

hi, thanks for your answer but it didn't work they ask me to pay to continue but i want the free version

[Rajat Pratap Singh]

Hi @chayma jeballi 

Does the subscription currently show as Canceled or Suspended?
Could you please share a screenshot of the Manage Subscription page for reference?

[chayma jeballi]

i want the same site to be reactivated not creating a new one

[Mia Tamm _Simpleasyty_]

Hi @chayma jeballi,

Once a free trial has been canceled it unfortunately can’t be reactivated on the same site.
What you can do is start a new free trial by creating a new site URL (e.g. yourcompany-test.atlassian.net) — this will give you another 30-day trial to keep testing.

Hope that helps — let me know if you need help setting up the new one! 😊

— Mia Tamm from Simpleasyty