got message about app deactiviation

[Andreas_Ulvig]

can't access my app. and can't figure out how to get it reactivated. I got a mail about deactivation soon due to inactivity, but I logged on after this. its a simple confluence page with some meeting transcripts and such

[Arkadiusz Wroblewski]

Hello @Andreas_Ulvig 

Check first:

admin.atlassian.com → Billing → Subscriptions → Inactive

Reactivate a subscription | Atlassian Support

Best,

Arek🤠

[Tinker Fadoua]

Welcome to the Atlassian Community @Andreas_Ulvig !

Has your problem been solved?

Best,

Fadoua

[Marc -Devoteam-]

Hi @Andreas_Ulvig 

Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this.

 - To get this resolved, please follow these steps to create a support ticket:

- Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).

- Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.

- Under How can we help you?, select Quotes and Plan Changes.

- Under Choose a topic, select Change cloud plan.

- Fill in the details.

- If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

[Kris Klima _K15t_]

Hi @Andreas_Ulvig 

On top of what @Arkadiusz Wroblewski suggested, I recommend reading the following article Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline by @Trudy P Claspill 

It contains explanation of deactivation policies and offers some remedy options.