Community
Q&A
Confluence
Questions
deactivated account: is it possible to reactivate (within 30 days)

deactivated account: is it possible to reactivate (within 30 days)

My account was deactivated end of July, 2026. I just recognised.

What can I do to reactivate the account or at least download the data?

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

2 votes

Hi @silke2world welcome to the community! I found this article from Atlassian Support on reactivating your account, can you try that to see if you get your account active again?

reactivate-disabled-unmanaged-account

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thank you for your response. I assume, I wasn't able to reactivate due to the fact I didn't initiate the deactivation. :-(

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Hi @silke2world

Welcome to the community.

If the options in the link @Dan Breyen provided can't help you out, then take the following steps:

Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).
Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.
Under How can we help you?, select Quotes and Plan Changes.
Under Choose a topic, select Change cloud plan.
Fill in the details.

If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thank you for the detailed instructions. Very helpful.

I just opened a ticket and added the email notification a the deactivation and two spaces I used. I still hope for a happy end and do not understand why I didn't read the notification...

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Marc -Devoteam- likes this

Was this helpful?

Thanks!

Confluence

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

deactivated account: is it possible to reactivate (within 30 days)

2 answers

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events