$contentbylabelMacro and $and $jiraIssuesmacro do not work?

[Raul_Miranda]

for troubleshooting articles and how to articles we have the macro $contentbylabelMacro and $jiraIssuesmacro at the end of the page.

when we are in Author's view, they work and show the related articles, but when we switch to author's view,  do not work. 

they show:

Related articles

Content by label

There is no content with the specified labels

Any idea?