confluence login

[Basha]

Hi,

I have imported data to my new server, and i am unable to login in to it.

Please suggest.

Thanks

Ameer

[Yogesh Mude · Accepted solution]

Hi @Basha

You need to log in with your Confluence Internal directory user at the first time then you can sync up the LDAP/AD.

Or else please have a look at the below KB.

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html?_ga=2.146485681.421559132.1528085977-338212943.1524643824

[Basha]

Thanks All, KB article really did work.

[Tobias Anstett (K15t)]

Hi Ameer,

A documentation of the different kind of user directories (explaining the terms) can be found at https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html

Depending on the directories and their order used before there might be problems...

The best is to check the order of the directories (as it will take the first directory the user is found in) and check in which one your user exists.

a) Internal directory ... it must work – otherwise you need to raise a support ticket at Atlassian.

b) Other directory ... it should work if your new server can access the directory – usually firewall rules or missing certificates in your trust store (handshake exceptions in the log?) will indicate this. After being able to connect it should work after restart.

c) If none of above applies, the article linked by @Yogesh Mude is a good resource.

Best, Tobias