can't edit file Atlassian Companion

[me]

Hi

Atlassian Companion Version 1.2.5

Confluence 7.10

After install Atlassian Companion on my PC can't edit files.

Here is the message:

Get ready to edit

Atlassian Companion is required to edit this file. Talk to your IT team if you don't have permission to install apps.

Once installed, your browser will prompt you to launch the app.

Here is the log:

error: adc:ServerFacade 2021-02-08T09:50:55.675Z Could not get temp link information:
error: adc:ServerFacade 2021-02-08T09:50:55.675Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2521:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
error: adc:ServerFacade 2021-02-08T09:50:55.675Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2521:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
info: adc:ErrorHandler - 2021-02-08T09:50:55.675Z Unable to JSON parse and extract response error responseText: undefined
error: adc:ProtocolHandler 2021-02-08T09:50:55.675Z Error parsing protocol link
error: adc:ProtocolHandler 2021-02-08T09:50:55.676Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2521:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
error: adc:ProtocolHandler 2021-02-08T09:50:55.676Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2521:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)

Any idea?

Thanks,

[Alex K]

Hi @me ,

I believe this is an issue with Companion accessing the Confluence instance. Does your instance environment have a reverse proxy / transparent SSO in front of it? Some other users have also reported similar issues with a VPN. Companion needs to be able to access the Confluence instance directly. 

Regards,
Alex K (Developer at Atlassian) 

[me]

Hi,

I don’t use reverse proxy, but have sso.

is there any solution exist?

This is my sso solution 

https://marketplace.atlassian.com/apps/1212126/k-sso-saml-kerberos-oauth-for-confluence?hosting=datacenter&tab=overview

Thanks,

[Ole Kristian Aune _ Kantega SSO]

Hi @me ,

In order to use Companion (WebDav) with Kerberos, you have to enable this feature in your Kerberos settings in Kantega SSO. This can be found under Kerberos > WebDav authentication.

Regards,
Ole Kristian Aune
Kantega SSO

[Alex K]

@Ole Kristian Aune _ Kantega SSO 

Are you sure that Kantega SSO supports the Companion endpoints? Companion does not use WebDAV but does make REST requests with a JWT token to the endpoints specified here

Regards,
Alex K (Developer at Atlassian)

[me]

@Ole Kristian Aune _ Kantega SSO I try to enable WebDAV, but still not work! Any idea?

Thanks,

[Ole Kristian Aune _ Kantega SSO]

You are of course right here @Alex K . I was mixing up the deprecated Edit in Office feature which used WebDav (https://confluence.atlassian.com/doc/edit-in-office-using-the-office-connector-170493096.html) with the new Companion app. We support the use of the Companion app, and I have just verified that there is nothing that needs to be configured in Kantega SSO to make this feature work.

The Companion app might however in my experience have problems if the trust is not configured correctly.

Regards,
Ole Kristian