can't create new page

I can't create a new page. When I click the plus button it endlessly loads

I tried logging out, logging back in

3 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes

Answer accepted

Tiffany,

I have had similar behavior after an update and the JS gets messed up because it is cached. Have you tried clearing browser cache and logging back in? If not this might resolve your issue.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I cleared my Chrome browser cache and it worked, thanks !!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

1 vote

Tiffany,

Were you able to create pages before?

You might want to ask your admin to do a reindex.

Victor

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Yes I was able to create pages before. I am the admin on the Atlassian cloud, I will look up reindexing, thanks

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I checked, and I am a "Site admin"

I followed the documentation to find the indexing option, and I get this "Temporarily, currently only sysadmin can change indexing language and reindex all documents. Contact Atlassian Support if you need help."

Any idea?
Thanks

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

clearing the cache seems to work only until the next time you want to do it, when you need to Ctrl+F5 again.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Confluence

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

can't create new page

3 answers

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events