Why have some of my images disappeared and why is the Add Image, Video, or File tool grayed-out?

[davis_smith]

I'm editing the second release of a document I first "published" almost 13 months ago. By "published," I mean saved to PDF and gave to engineering to make available for customers through our application's Help menu.

Yesterday, when I opened the source file, the Add Images. Video, or File tool was grayed-out in the toolbar of the document I'm updating, but perfectly visible in other documents I'm working on:

After we checked my permission settings (and changed nothing), the tool magically came back and I added four images. When I went back to the Confluence source file today, the new images were gone:

I would appreciate any guidance anyone could offer on the missing tool and/or the missing images (the two issues MUST be related.)

Thanks,

Davis Smith

[Arkadiusz Wroblewski]

Hello @davis_smith 

Check More actions (...) → Attachments → Files. If the images are listed and downloadable.

Also try an incognito window, or have IT check if a VPN or firewall is blocking Atlassian’s media domains. If they are listed but broken, contact Atlassian Support.

The behavior you're describing sounds buggy so Support should take a look on that.

Best,

Arek🤠