Why are gadgets in confluence randomly failing with a licensing / application error?

[Drew Angell]

I'm trying to add Jira gadgets to my Confluence pages.  The experience I'm having is that sometimes it works, sometimes it doesn't.  When it doesn't work I get this message:

Sometimes this message will be displayed in the configuration of the gadget so that I can't even set it up.  Other times it will allow me to configure it just fine, and then when I view the page the gadget will sometimes load properly, and other times it will end up displaying this same message.  At this point I can keep hitting F5 and sometimes it will load, sometimes it will not.

This is not a very good experience at all, of course.  Any information on how I can get this resolved would be greatly appreciated.  Thanks!

[Suren Raj]

Hello, Andrew and Shawn!

Hope you're having a nice day. We're sorry to say that you're currently being affected by a known bug on Confluence that is already being worked on with the highest priority.

You can refer to the report on the URL below:
- CONFCLOUD-57804 - JIRA Gadget macros fail to load

We've taken the freedom to add you as a watcher for this bug report so you don't miss any updates related to it.

Kind regards,
Suren Raj

[Shawn Masters]

Thanks Suren! 

[Drew Angell]

Thanks for the feedback.  I'm a little confused, though.  This ticket you referenced has been open for almost a year.  Is that how long tickets with Highest priority typically take or did this thing just recently pick up steam because it's starting to happen more?

[Roman_Bozeman]

I am getting this same behavior and it is October 2020!!!

[Shawn Masters]

We are seeing a similar issue in our Cloud instance, where the system spits out the error above or will mention an SQL Error. This might be an Atlassian issue - we just raised a request with them to check into it as it just started last week.