Why am I getting so many warnings about 'product created outside <mydomain>'?

[dave.drexler]

I'm the admin for Jira and Confluence in my company. In the past few months, I've gotten at least a dozen email warnings that someone has created a new instance of Confluence 'outside of our domain.'

In 20 years of dealing with Atlassian products, this has never happened before. Did something change, making it much easier for inexperienced users to inadvertently set up a new instance? Every time this happens I have to contact the user and cancel the subscription - it's a PITA.

[Jeroen Poismans]

Hi Dave,

I found an community post about this exact issue. @Nic Brough -Adaptavist- gives a very clear explanation as to the "why and how":

https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-Prevent-Atlassian-Products-being-added-by-users-w-company/qaq-p/2401874

Basically there is nothing you can do about it, but:

...
if someone uses a company email-based atlassian account, this does not automatically add the system to your corporate account - that has to be done by one of your admins.
...

Further in the article there is a reaction from Atlassian Team, there is a suggestion open:

https://jira.atlassian.com/browse/ID-7697

Jeroen

[dave.drexler]

Thanks, @Jeroen Poismans - I added my vote and a comment to the open suggestion.

Atlassian - if you're listening - this is an awful way to treat customers. I can't imagine that the harm to customer relations is worth the tiny amount of added motivation to move to an Enterprise license.