Whiteboard keeps freezing 'code hung' error in Chrome

[Tad Blake-Weber]

Hi Confluence White Boards may just be having an off day, but 5 times within 5 minutes my whiteboard froze and Chrome forced me to quit using the page. I'm getting an 'Aw Snap Code hung' error. Is this happening to anyone else? 

[Nikola Perisic · Accepted solution]

Welcome @Tad Blake-Weber 

• Have you cleared your cache?
• Have you started the Chrome in incognito?
• Are you using the newest version of Chrome?
• If none of this works, refer to this article and look for Nick's answer: https://community.atlassian.com/forums/Confluence-questions/Failure-to-load-a-page/qaq-p/1868798

[Piyush Annadate _ACE Pune_ · Accepted solution]

Hello @Tad Blake-Weber ,
Welcome to the Community !

Eventually, that did happened to me on other browse ( a chrome based browser) - All you need to do is: Open your site -> Right click -> Inspect OR Developer Option -> Application -> Storage -> Clear Site data including third party data as well.

If this doesn't work as well; do the above process mentioned by @Nikola Perisic & @Marc -Devoteam- 

Do check for your developer option console logs about the issue ; that sometimes help about the actual issue.
If that's for many of users - check your browser versions and try to upgrade/downgrade; different browsers - if still an issue- then contact support Atlassian team to investigate. 

[Marc -Devoteam- · Accepted solution]

Hi @Tad Blake-Weber 

In addition to @Nikola Perisic disable any browser extensions.