Whiteboard in view-only mode

[Roman Favorov]

I'm the creator and owner of 2 whiteboards in our Confluence workspace under Standard subscription. We've got 5 more whiteboards created by others in our workspace. From those 5, I can edit 4, but for one it says that I've got a view-only mode under our subscription.

What should I do to have the edit access to that one board?  

[Brant Schroeder]

@Roman Favorov you can only have three active whiteboards per user.  How many paid users do you have on your standard plan?  If it is 2 then you will only be able to have 6 active whiteboards.

[Roman Favorov]

We've got 128 users under the Standard plan in Confluence.

[Brant Schroeder]

@Roman Favorov how many white boards does that user have?

[Roman Favorov]

@Brant Schroeder ,
I'm the creator and owner of 2 whiteboards in our Confluence workspace under Standard subscription.

[Brant Schroeder]

@Roman Favorov How many whiteboards does the user have that owns the one that is read only?

[Roman Favorov]

@Brant Schroeder , I see the one board created/owned by that user.

[Barbara Szczesniak]

@Roman Favorov Have you contacted the owner of the board? They may have set permissions that allow you to view it, but not edit it.

[Roman Favorov]

@Barbara Szczesniak
The banner is explicitly saying, that it's the subscription restriction

[Barbara Szczesniak]

This is very concerning, since it's supposed to be 3 per user who creates the whiteboard, not 3 total. You may want to contact Atlassian Support to help troubleshoot this: https://support.atlassian.com 

You need to log on to see the Contact Support button at the bottom of the page.

[Roman Favorov]

Thank you, @Barbara Szczesniak , I will contact the support.