When going to a space, none of the pages will load and it keeps spinning

[Deleted user]

our confluence users have trouble accessing a specific space. it does not load the tree on the left .

https://hill-rom.atlassian.net

[Brant Schroeder]

Bita,

Please ensure that you have a homepage set.  You can do this by going to Space Tools > Overview > Space Details > Edit > Home page: and you can set a homepage there.

[Deleted user]

the home page is set to the main top page of the space

[Deleted user]

we changed the home page as you suggested but that didn't resolve the problem.

[Brant Schroeder]

Bita,

  Patrick mention looking at any plugins you have on your site.  Did you install any new plugins lately?  If you have you have installed a new plugin try disabling it.  If that does not resolve the issue you should submit a support ticket to Atlassian - https://support.atlassian.com/contact/#/

[Deleted user]

 have submitted a ticket already. as for plugin, we have installed draw.io diagrams... but the fact that some spaces work and other don't lead me to think it is not the plugin. 

I think it might be some orphan pages or renamed pages that is causing this.. it works for a few users but the majority are having problem.

it might also be that they have pushed a new build that is having an issue. The user with no issue does not see the little home icon on the page tree home page vs I see that.. there is a distinct UI differences.

[Brant Schroeder]

If you disable the draw.io plugin does it resolve the issue?

[Patrick Cartier [Candylio]]

Hi @[deleted]

If there are ever performance issues on cloud I usually check here first: status.atlassian.com.

In this case it seems like the last issue with Confluence Cloud was December 5th.  Does this correlate to when your customers are having trouble?

Next I would check for add-ons or custom macros that might make the space load slower than others.

Is it only for one space or all spaces?