What changed? Links to my Confluence pages are not working now.

[Deanne Gittens]

My anonymous users had bookmarked my wiki pages in Confluence and when they go to access them now, they get blank pages. They are using the Chrome browser and have View access only. Can anyone help me with this, or point me to what the issue might be? Thanks!

Deanne

[AnnWorley]

I would like to help. Since the pages are accessible anonymously would you feel comfortable linking an example here so I can see what I see as an anonymous user?

[Deanne Gittens]

Sure. Here is a link: https://legalinc.atlassian.net/wiki/spaces/DOC/pages/308346912/Setting+up+Linc

[AnnWorley]

Deanne, I experienced the blank page (seemed like it rendered briefly then disappeared) then when I asked a colleague for a sanity check it suddenly started working. Is it working for you now?

If it is working for your anonymous users now but it fails again later, please open a support ticket using your Cloud URL at https://support.atlassian.com/ while it is happening so we can catch it in the act.

[Deanne Gittens]

OK, thank you!! By the way, what you experienced was exactly what users were getting. If it should happen again, I'll put in the ticket as you recommend.

[Deanne Gittens]

OK thank you Ann! It's working again but users were experiencing exactly what you had encountered. I will submit a support ticket if it should happen again per your recommendation. Thanks again.