Warning: 3 years of research lost due to Free Plan inactivity policy

[Daisuke]

Hi

I am writing this to share a painful experience and warn other researchers and long-term users. After using Confluence Cloud for three years to store my research ideas and project notes, I found today that my entire site has been permanently deleted.

Due to health issues, I was unable to log in for a few months. I didn't realize that a short period of inactivity would result in the total wipe of years of data. I am devastated.

If you are using the Free plan for anything important, please back up your data elsewhere—I would hate for anyone else to go through this.

I can no longer recommend Atlassian.

Best,